Shipping & Policies
Where do I Ship?
I currently ship to every postal address in United States via UPS shipping. I do not ship to PO BOXES. You must provide a residential shipping address on your order or else it may be held up at your local post office until you provide a valid address.
*I opt to use UPS shipping so your cookies arrive in a timely manner for optimal freshness.
How long will it take to receive my cookie box?
I am currently only taking pre-ordered cookie boxes which means there will always be a specific day in which your box will be shipped. Cookie boxes will be shipped out to you Monday morning (at given date). Please allow 2-3 business days for your cookie box to arrive. They are all shipped via UPS 2-4 day shipping.
Order Cancellations or Modifications?
Once your cookie box has shipped I am unable to make any changes to your order. Please double check your order before placing it, ensuring all details in the delivery address are correct.
Once your order is placed and I have printed your shipping label I am unable to cancel your order. After you receive an email with your tracking information I can no longer cancel your order as your order has already been processed.
Refund Policy
Due to the nature of the product, I can’t offer you a refund or exchange on food.
If you have not received your cookie box due to you having put the wrong or incomplete shipping address, then I cannot offer a refund or replacement.
If your item arrives faulty or incorrect, please send me a photo at info@dailygracebakery.com to assess a refund. Without a photo, I am not able to assess your claim.
Once your order is placed and I have printed your shipping label I am unable to cancel your order. After you receive an email with your tracking information I can no longer cancel your order as your order has already been processed.
Please note that I am a small business owner and only a one women show. It may take me a few days to get back to your email if you happen to reach out with any questions or concerns.
Handcrafted
What makes my cookies special is that they are all handmade by me! Each and every cookie in your cookie box is made, weighed, and baked by my hands and delicately packaged in order for you to enjoy. Please note that every cookie is unique and may have slight differences.
Contact Me!
Still have questions? Feel free to email me at info@dailygracebakery.com. Please allow 1-2 business days for a response.